FAQ
U.S Domestic SHIPPING
Your orders will be processed within 1 business days after payment is received and will be pick up by shipping carriers UPS or USPS (U.S Postal Services) and tracking information will be send to your email. Delivery time takes approximately 7-12 business days depending on your location. Please allow some delays on Holidays season.
Remember: Please make sure to be present at the time of delivery. Please also make sure you have fill out your current shipping information including correct Apartment / Unit Number.
Ellimax.com ARE NOT RESPONSIBLE FOR LOST PACKAGES IF THE TRACKING STATS SHOWS “DELIVERED”
Limited offer only, we now offer FREE domestic ground shipping for purchases over $50.00USD, simply enter coupon code FREESHIPPING on checkout page (48 contiguous United States).
Last drop off time for all express service is 12:00 PM Pacific Standard Time. Please process your order/payments 2 hours ahead of the last drop off time and you will receive it on the next business day by end of day. We do NOT offer overnight services if your address is P.O Box, APO/FPO, Hawaii, Alaska, Guam, Puerto Rico, and Virgin Island. Express service is NOT available on Non-business days (Saturday, Sunday and Holidays season)
Important: Please remember that we ship all our mails to the billing address ONLY. We reserve the right to cancel any order due to potential fraud.
Canada Shipping
We use USPS Priority Mail or UPS Ground services to all Canada customers. Delivery time takes approx. 6 to 10 Business days.
Last drop off time for all express service is 12:00 PM Pacific Standard Time. Please process your order/payments 2 hours ahead of the last drop off time and you will receive it on the next business day by end of day. We do NOT offer overnight services if your address is P.O Box, APO/FPO, Hawaii, Alaska, Guam, Puerto Rico, and Virgin Island. Express service is NOT available on Non-business days (Saturday, Sunday and Holidays season)
Customers who purchase order out of United States should know:
Duties and Customs Fees
All international orders are subject to duties, taxes and fees as determined by their local government. Canadian customers are responsible for all duties and taxes.
